Villa Lorena Charming Stay has defined and applies the following policy for Bookings Guarantee and Cancellation:

  • A number of a valid credit card will be required to all clients, in order to be able to make the appropriate charges in case of cancellation in order to secure your reservation.
  • Those booking cancellations made prior the 24 hours before the arrival day will not be subject to any charge.
    Those cancellations made within 24 hours prior to arrival day will be penalized with the charge of the first night of the booking in the credit card provided by the client. In case of no-show (if the client does not appears the day of arrival indicated on the booking details), it will be penalized with the charge of the night of the booking in the credit card provided by the client.
  • For bookings made on certain dates coinciding with holidays or special periods the establishment may require prepayment of up to 50% of the total amount of contracted services at the time of reservation confirmation. In such cases may be extended the period in which penalty incurs and will be equal to the amount of prepaid cancellation.
  • Villa Lorena Charming Stay reserves the right to pre-authorize credit cards provided by customers prior to arrival in order to avoid breach of the Policy for Bookings Guarantee and Cancellation by charging an amount equal or less than 1 €. This amount will be returned after the completion of the verification of the validity of the card.